What is osTicket?
osTicket is an open-source customer support ticketing system. It helps organizations manage and track customer inquiries. It is used by many businesses to improve their customer service operations and handle support requests that come in through various channels like email, web forms, and APIs. With osTicket, support teams can use a dashboard to view help desk statistics and configure help topics to suit their needs. The system includes ticket filters to route inquiries to the correct department and a customer support portal for customers. It also allows for setting service level agreements to manage response times.