What is tawk.to?
tawk.to is a free, all-in-one customer service platform designed to help businesses engage with their website visitors and customers. It provides a unified inbox for managing various customer communication channels. The platform is used by many companies to create customer experiences at different touchpoints. Businesses use tawk.to to offer live chat support, manage customer inquiries through a ticketing system, and provide self-service options via a knowledge base. The platform also includes AI assist for automated answers, a CRM to track customer interactions, and tools for managing sales pipelines. Users can customize the chat widget to match their brand.