What is Yellow.ai?
Yellow.ai provides enterprise-grade AI agents designed to automate customer and employee experiences. This platform helps businesses manage interactions at scale, utilizing AI agents that can think, act, and resolve various inquiries. It is built for both customer service automation and enhancing employee experiences within organizations. Businesses use Yellow.ai to build AI agents for many channels, supported by a multi-LLM architecture. The platform offers tools like an AI Agent Builder for creating agents, a Conversational Knowledge Base, and an AI Copilot for optimizing agent performance. It also includes automated testing, analytics, and omnichannel orchestration with multi-modal support for voice, text, chat, and email.