What is Sierra?
Sierra is a conversational AI platform that assists businesses in creating improved customer experiences. It is used by companies looking to deploy AI agents to interact with customers across various channels and to support their internal teams. The platform aims to enhance customer interactions and contribute to business growth. Businesses use Sierra to build AI agents that can operate across chat, SMS, WhatsApp, email, and voice channels. They can upload existing documentation like SOPs or transcripts, or describe their goals in plain language, for the platform to generate agents. The platform also helps optimize these agents based on identified issues.