What is Pylon?
Pylon is a platform designed for B2B customer support, facilitating collaboration between human teams and AI agents. It serves businesses looking to enhance their customer service operations by efficiently managing and responding to customer inquiries and feedback. Customer support teams use Pylon to investigate, resolve, and act on customer signals across various communication channels like Slack, email, and chat. The platform allows them to build and manage their support system using natural language, configure AI agents, and gain insights through analytics and reporting.