What is Gladly?
Gladly is an agentic commerce platform that helps e-commerce brands enhance their customer support. It uses AI technology to manage customer interactions and improve service across the entire customer relationship. This platform is designed for e-commerce businesses looking to provide a consistent and personalized experience for their shoppers. E-commerce brands use Gladly to provide support that understands individual shoppers and their past interactions. The platform guides shoppers through their journey, remembers their preferences, and unifies various customer touchpoints. It helps convert inquiries into sales and keeps customer conversations on the brand's site, offering assistance for both shopping and service needs.