What is Forethought?
Forethought is an AI platform for customer service, designed to assist modern support teams. It provides AI agents that help automate and enhance customer interactions. This platform is used by businesses seeking to improve their customer experience while managing support costs. Support teams use Forethought's AI agents to automatically resolve customer issues across various channels like chat, email, and voice. The platform offers agents that can surface insights, solve customer issues end-to-end, classify tickets, and score human agent tickets. It also includes an AI Copilot to empower human agents.