What is Five9?
Five9 is an AI contact center platform for enterprises. It brings together people, AI, communication channels, data, and systems on a cloud platform to manage customer interactions. The platform helps blend AI and human agents to deliver customer experiences. Contact center teams use Five9 to engage with customers across various channels, matching each interaction with the right mix of AI and human agents. They can orchestrate workflows and use insights from interactions to improve future customer experiences. The platform also provides AI services to apply intelligence across interactions and data services to give context.