What is RingCentral?
RingCentral is a cloud-based communication system designed for businesses to unify their calls, messages, and meetings. It serves organizations seeking to integrate various communication channels into a single platform, often using artificial intelligence to enhance operations. The service aims to connect teams across different devices. Businesses use RingCentral to manage their phone systems, facilitate team messaging, and conduct video meetings. They can deploy pre-built AI agents, such as AI receptionists and virtual assistants, to automate customer interactions. The platform also allows for the creation of custom AI agents and provides tools to manage and coach agent performance.