What is Refiner?
Refiner is customer feedback software specifically designed for SaaS and digital product teams. It provides tools to collect targeted feedback directly from users within applications and on mobile devices. Product teams, customer success departments, and marketing and growth professionals use Refiner to understand user experiences and gather insights. Users create and deploy in-app and mobile surveys to gather specific feedback, such as Net Promoter Score, Customer Satisfaction, or Product Market Fit. They can then analyze the collected responses through reporting dashboards and user segmentation features. This allows teams to uncover insights and take action based on direct customer input.