What is LiveChat?
LiveChat is a live chat software solution designed for websites, providing customer support and engagement tools. It is used by businesses across various sectors, including education, SaaS, small businesses, and enterprises, to interact with their website visitors. The platform aims to help companies manage customer interactions and support needs. Businesses use LiveChat to offer customer support, often with an AI agent that can answer questions. They can qualify leads, track sales from chat interactions, and automate routine tasks. The software also provides an omnichannel inbox for managing communications across different channels and offers reports and analytics to track performance.