What is Help Scout?
Help Scout is an AI-driven support platform designed for customer support teams. It provides tools that enable businesses to deliver customer support. The platform is used by support professionals across various industries, including education, SaaS, e-commerce, and financial services, to manage customer interactions. Support teams use Help Scout's shared inbox to manage customer communications, a help center for self-service options, and live chat for real-time assistance. The platform includes AI-powered assistance to support teams and automate workflows. It also helps turn customer patterns into actionable insights.