What is Front?
Front is a customer service platform that brings together various communication channels and team members to manage customer interactions. It is used by support, sales, and operations teams, as well as AI agents, to handle customer inquiries and tasks. The platform aims to facilitate collaborative work on customer-related activities. Teams use Front to consolidate customer communications from email, SMS, and chat into a single shared inbox. It provides tools for managing tickets, accessing a knowledge base, and integrating with other systems. The platform also incorporates AI features like Autopilot for automating requests and Copilot for assistance, helping teams resolve complex customer work.