What is Freshdesk?
Freshdesk is customer service software that helps organizations manage their support operations. It is used by customer service teams to handle customer inquiries across various channels and provide self-service options. The platform integrates AI to enhance service delivery and agent productivity. Customer service agents use Freshdesk to launch AI agents that understand customer intent and resolve issues. They can access customer history and AI tools in one workspace to resolve problems quickly. The platform also provides AI Copilot to prioritize tasks and recommend next steps, and AI Insights to understand performance trends.