What is Birdie?
Birdie is a tool designed for customer support teams to capture detailed information about customer issues. It helps support agents understand problems by recording customer screens, along with technical data. The application integrates with helpdesk systems to facilitate a quicker and more informed issue resolution process. Support teams use Birdie by sending customers a link to record their screen, which then captures video, reproduction steps, console logs, and network data. This information is delivered directly into the helpdesk, allowing agents to diagnose and resolve issues without extensive back-and-forth communication.