What is Birdeye?
Birdeye provides AI-powered tools designed for multi-location businesses to manage their customer experience and marketing efforts. It serves brands with multiple physical locations that aim to maintain consistent operations and customer interactions across all their sites. The platform helps these businesses enhance their online presence and engage with customers. Businesses use Birdeye to manage various aspects of their operations through specialized AI tools. Marketing teams utilize it for AI search optimization, managing reviews, listings, social media, and marketing automation. Operations staff can handle front desk tasks, appointments, reminders, and waitlists. Customer experience teams use it for surveys, insights, and ticketing.