What is ASAPP?
ASAPP is an AI-native platform designed for enterprise contact centers. It helps organizations improve customer experience by deploying AI agents. This platform is used by enterprises in various industries, including travel, hospitality, insurance, financial services, telecom, utilities, and healthcare providers, to manage and enhance their customer support operations. Contact center teams use ASAPP to automate customer interactions with AI agents and to deliver personalized resolutions. They can build, test, and refine these AI agents before deployment, and the system allows for human agents to collaborate with AI when needed. The platform also provides tools for governance, auditing, and control, and integrates with existing systems.