What is Aircall?
Aircall is an AI-powered customer communications platform for businesses of various sizes and industries. It aims to unify different communication channels and automate tasks to provide insights from customer interactions. The platform supports teams across sales, support, customer success, and operations in managing their customer engagement. Businesses use Aircall to manage customer conversations through an omnichannel workspace that includes voice, SMS, MMS, and WhatsApp messaging. It offers AI Assistants for real-time team support and AI Agents for 24/7 customer coverage. The platform also provides a business phone system with features like call routing, IVR menus, call monitoring, and analytics.